Winx365 Terms & Conditions — What You Need to Know Before Using the Platform

These Terms & Conditions apply to all services on the Winx365 platform — including the website, mobile app (Android & iOS), and any future services. Winx365 operates as an internationally licensed online gaming operator.

To use this platform, you must — (a) be 18 years of age or older; (b) provide your real identity and accurate information; (c) comply with all applicable local laws. Winx365 reserves the right to refuse service to any individual, particularly those in regions where online gaming services are not permitted.

To register with winx365, you must provide your correct name, date of birth, mobile number, and email address. Each person is permitted one account only — creating multiple accounts is strictly prohibited and may result in all associated accounts being suspended.

You are fully responsible for keeping your account password and login credentials secure. Never share your password with anyone. If you suspect unauthorised access to your account, contact support immediately.

• Account balances cannot be transferred to another person.
• Opening an account under a corporate or institutional name is strictly prohibited.
• Using the account of a deceased or incapacitated person is strictly prohibited.
• Any changes to your account details must be made through Support.

Winx365 complies with international Anti-Money Laundering (AML) policies. As a result, identity verification is required before your first withdrawal or when transactions exceed a specified threshold.

The KYC process typically requires one of the following documents: National ID Card (NID), Passport, or Driving License. In some cases, a bank statement or bKash/Nagad statement may also be requested.

Funds deposited at winx365 are credited to your gaming account instantly. Making a deposit constitutes acceptance of all winx365 terms and conditions. winx365 does not charge any deposit or withdrawal fees, though your payment provider may apply their own charges.

• Minimum Deposit: ৳100 via bKash, ৳200 via Nagad, ৳200 via Rocket, ৳1,000 via bank transfer.
• Minimum Withdrawal: ৳300. Maximum single withdrawal ৳50,000.
• Withdrawal Methods: Withdrawals can only be processed using the same method that was used to make the deposit.
• Processing Time: 5–15 minutes for bKash & Nagad, 1–2 hours for bank transfers.

Your main balance (deposited funds or winnings) can be withdrawn at any time. To withdraw a bonus balance, the wagering requirements attached to that bonus must first be met.

Winx365 offers a wide range of bonuses — including a welcome bonus, reload bonuses, free bets, cashback, and more. Each bonus comes with its own terms, which are clearly stated in the respective bonus description.

Wagering Requirement: The bonus amount must be wagered a specified number of times. Welcome bonuses typically carry a ×5 to ×10 requirement. Full details are listed with each individual bonus.

• Bonus codes must be entered at the time of deposit — they cannot be applied afterwards.
• You generally cannot claim a new bonus while another bonus is still active.
• If you prefer not to claim a bonus, simply do not enter any promo code at the time of deposit.
• If any bonus terms are violated, the bonus and any associated winnings may be forfeited.
• Voucher codes are generally single-use and must be redeemed within a specified validity period.

Once a bet is confirmed on Winx365, it cannot be changed or cancelled. The odds at the time of confirmation are final — any subsequent odds changes will not apply.

• In the event of a match cancellation: If less than half of the scheduled time has been played, the bet will be voided and the stake refunded.
• In the event of a match postponement: Bet cancelled if the match does not resume within 12–24 hours.
• In the Case of Incorrect Odds: Winx365 reserves the right to void any bet that takes advantage of clearly erroneous odds resulting from a system error.
• For live betting: Bets may fail if your internet connection is lost — winx365 is not liable for such occurrences.

All casino games on Winx365 use third-party certified RNG (Random Number Generator) technology — every outcome is completely random. No predetermined patterns exist in any game result.

If a game is interrupted mid-round due to a technical error, the bet for that round will be voided and the stake refunded. If a disconnection occurs due to internet issues, the round will be settled based on the last saved game state on the server.

• In Live Casino, the dealer's decision is final.
• Any win obtained by exploiting a game bug or software error will be voided.
• In Aviator and crash games, a cash-out is only confirmed once you click the cash-out button.

The following activities are strictly prohibited on Winx365. Engaging in any of them may result in permanent account closure and forfeiture of your balance.

• Creating multiple accounts to take advantage of bonus offers.
• Registering using a false identity or another person's details.
• Placing a bet with prior knowledge of match-fixing or result manipulation.
• Using automated software or bots to place bets.
• Hacking an account or exploiting system vulnerabilities.
• Engaging in money laundering or any suspicious transactions.
• Operating an account on behalf of someone under 18 years of age.

Winx365 may suspend or close an account with or without prior notice, particularly in cases of terms violations, suspected fraud, or irregular activity.

Members may close their account at any time. In such cases, the main balance (excluding any bonus funds) will be returned. A self-exclusion request will lock the account for a specified period or permanently.

Winx365 is committed to responsible gaming. We believe betting is a form of entertainment — not a means of livelihood. The following tools are available to all members at any time:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Betting will automatically stop once losses reach a specified amount.
• Session Time Limit: Set a time limit for how long you play each session.
• Cooling-Off Period: Take a temporary break ranging from 24 hours to 30 days.
• Self-Exclusion: Close your account temporarily or permanently.

To use these tools, visit your account settings or contact support chat. For more information, Responsible Gaming See page.

Winx365 collects and uses your personal information solely for the purpose of providing its services. Your data is never sold to third parties. To learn more, Privacy Policy See page.

All payment information is encrypted with 128-bit SSL. KYC documents are stored on secure servers and are accessible only to authorised personnel.

Winx365 reserves the right to update these Terms & Conditions at any time. For significant changes, users will be notified via their registered email or in-app notification. Continued use of the platform after any update constitutes acceptance of the revised terms.

For any dispute or complaint, please reach out first via support@winx365.best or through live chat. Most issues are resolved within 24–48 hours.

If you are not satisfied with the resolution provided, a complaint may be submitted to Winx365's licensing authority. All dispute submissions are accepted in both English and Bengali.

In betting disputes, server logs will be treated as conclusive evidence. In disputes over game outcomes, the RNG certification report will be used as the relevant supporting evidence.